Privacy Policy

• What you tell us by phone or in the form: name, phone number, address or town, the tree work you need, timing and any notes.
• Call details: your phone number, and the time and length of the call.
• Call recordings. Calls to our number may be recorded, and you will hear a notice when the call starts. If you don't want to be recorded, use the web form instead.
• Basic technical data a browser sends when you visit, such as pages viewed and browser type, which our web host may count in total.

• To call you back and understand the job.
• To find a tree professional and set up a visit.
• To check our call quality and fix mistakes.
• To keep a record of requests and to block spam and abuse.

• The independent tree professional we refer you to. We share your name, phone number, address and job details so they can contact you and quote the job. That professional handles your information under their own practices.
• Companies that help us run the site and phone line, such as our form processor (Formspree), phone carrier and web host, only as needed for their service.
• Government or legal authorities when the law requires it.

Tree professionals may pay us for referrals. See our Referral Marketing Disclosure.

We keep request details and recordings only as long as we need them for the reasons above, then delete them.

If you live in California you can ask what personal information we hold about you, and ask us to correct or delete it. You can also ask us not to share your information with tree professionals on future requests. We will not treat you differently for asking. To make a request, call (530) 457-1414. We may need to confirm who you are first.

This site is for adults arranging work on their own property. We do not knowingly collect information from children under 16.

We may update this policy. The date at the top shows the current version.

Call (530) 457-1414. Related: Disclaimer, Terms and Conditions.